Reverse Advent Calendar Charity Raffle

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Nationwide and Local Delivery

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It's that time of year again! Time for our annual Reverse Advent Calendar.

This year we are raising money for Support Dogs (Registered Charity No. 1088281).  You can read more about this wonderful charity on their website:

https://www.supportdogs.org.uk/

What is a Reverse Advent Calendar?
Every day throughout December, we add a prize to our Advent Calendar. One lucky person, and their dog, will win every single prize!

We have some fabulous prizes from local business and our suppliers.

Due to the fact the shop is closed for Christmas on 24th December, the draw will take place the morning of Saturday 23rd December (two prizes will be added on the last day).

There are prizes for or both dogs and humans.

This year we have two runner up prizes of a £25 gift voucher for Tilly's Treat Cupboard.

The raffle is open to all UK residents (excluding Northern Ireland) but please note, there are a couple of prizes that are for local use only (but you'll still win a lot you can use so definitely worth entering!)

If you buy your tickets online, we will email / text your raffle numbers to you. If you don't hear from us within 2-3 days, please check your spam or email us at hello@tillystreatcupboard.co.uk.

Additional Information

Nationwide Delivery

Local Delivery

Click & Collect

Delivery information

Nationwide Delivery

SELECT THE 'DELIVER' OPTION AT CHECKOUT.

*Please note we cannot deliver to The Scottish Highlands and Islands

Our deliveries will be sent via DPD on next working day delivery. Raw food deliveries will be dispatched Monday to Thursday only. Ambient only deliveries will also be dispatched on a Friday.

Raw (Frozen) Deliveries

These will be sent via next working day delivery Monday to Thursday only. Once it leaves us it is in the hands of DPD.

The minimum amount we will send frozen is 5kg. We recommend a minimum of 10kg.

All frozen deliveries will be carefully packed using Wool Cool and Ice Packs. Food that arrives soft and cool is safe to refreeze. This is on the guidance from our suppliers.

We offer no guarantee that food will arrive frozen, and no refunds will be given if food arrives defrosted.

If the weather reaches very high temperatures, we will try to use poly boxes and extra ice packs, but dispatch and delivery may be delayed.

Ambient (Non-Frozen) Deliveries

All ambient only orders will be sent Monday to Friday via DPD.

Please allow 3 to 5 working days for delivery.

If your order contains any amount of frozen food, it will be classed as a raw delivery.

As we are a working shop there may be occasions where something you order has been purchased by a customer in store. On these occasions we will replace that product with another brand of the same protein or another protein that you have ordered. If it is not possible to give a replacement, a refund will be issued for the item.

All discrepancies must be reported within 24 hours of you receiving your delivery. Please email hello@tillystreatcupboard.co.uk in the first instance.

Refunds are only given on proof of faulty goods.

By ordering From Tilly’s Treat Cupboard, you are agreeing to these terms.

Shipping Rates

Ambient (Non Frozen) only: £4.95

Raw (Frozen) only:
Up to 30kg: £9.95
30kg plus: £14.95

Add any ambient products to your raw order and your ambient products will be shipped free.

Shipping rates are calculated at checkout.

Thankyou for your order, we hope your pet loves all of their goodies.

Local Delivery

SELECT THE 'DELIVER' OPTION AT CHECKOUT, THEN 'LOCAL DELIVERY' ON THE DELIVERY PAGE.

Local delivery is £2.50 per order.

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Local deliveries are made Monday - Thursday to the following locations:

Scunthorpe, Messingham, Burton Upon Stather, Winterton, Broughton, Appleby, Brigg, Barnetby, Bigby, Scawby, Hibaldstow. (Postcodes: DN15, DN16, DN17 2**, DN17 3**, DN20 8**, DN20 9**, DN21 3R*, DN21 3S*, DN21 3T*, DN21 3U*, DN38 6E*, DN38 6H*, DN38 6J*)

Order by 10am Monday - Thursday for same day delivery, otherwise delivery will be made on the next available local delivery day.

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Local deliveries are made on Monday only to the following locations (order by 10am on Monday):

Barton, Barrow, Goxhill, New Holland, Low Villages (Bonby, Saxby, Worlaby, Horkstow), Wootton and Ulceby. (Postcodes: DN18, DN19 7**, DN20 0**, DN39 6**)

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We do not deliver locally on Friday, Saturday or Sunday.

Raw (frozen) food will be left unless the weather is very hot (we will contact you if we need to reorganise delivery due to the weather).

You are welcome to leave a ice box or cool bag in which we can leave your frozen goods.
Regular customers often leave a labelled or named cool bag which we can take with us and deliver the next order in.

We offer no compensation for food that has thawed - if this is a concern, please feel free to collect the food from our store.

Click & Collect

SELECT THE 'COLLECT FROM STORE' OPTION AT CHECKOUT.

Once your order is placed, it will usually be ready to collect in 2 hours.

You should receive a notification when your order is ready to collect.

Orders received before 3pm Monday to Saturday and 1pm on Sunday will be available for collection the same day.

Collection is from our store at 171 Moorwell Road, Scunthorpe, DN17 2SX during store opening hours. Please bring your order confirmation when collecting your order.

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