On arrival and leaving
On arrival, please check in at the till inside the shop. You be given housekeeping rules and, if your first time, a guide so you can make best use of the room. A bag of treats is also included in the price which you will be given upon checking in if you haven't selected the room to be pre-loaded
Dogs must be kept onlead until they are inside the enrichment room. XL Bullies must be muzzled. Once inside, and the entrance secured, dogs can have their leads and muzzles removed. Please ensure leads and muzzles are back on before leaving the room.
Each session is 45 minutes. You might find that you do not use the full 45 minutes - using their senses is very tiring for dogs. However, you must ensure you have vacated the room by the end of your booked slot. This is so we have chance to clean in preparation for the next visitors.
General Rules
Dog(s) must be accompanied by a responsible adult over 18 years of age.
The accompanying adult must have full control over the dog at all times.
A maximum of 2 dogs are allowed in the room at any one time.
No children under the age of 14 allowed in the Enrichment Rooms.
Never leave your dog unattended in the rooms. If you need to leave the Room, take your dog with you (on lead and muzzled if required)
Do not allow dogs to chew or bite any equipment (exceptions are ‘loose toys/chews’ e.g. root chews)
Dogs must be kept on leads (and in the case of exempt dogs, muzzled) at all times around the grounds and shop. Leads/muzzles can be removed once secure inside the Room.
Dog’s left in vehicles are left at owners risk.
No smoking, including vaping, in the Rooms.
Accidents and Breakages
Please toilet your dog before entering the Rooms.
We understand accidents happen. If anything gets damaged, please advise a member of staff.
If your dog toilets inside the room, you will find cleaning products under the chair. Please clean the best you can to limit any further damage and let us know at the end of your session. This means we can give that area an extra thorough clean before the next guests.
There is a bin situated outside the Rooms for any waste.
Anyone who doesn’t inform staff of accidents or breakages will be prevented from future bookings.
Illness
If your dog is showing signs of being unwell (coughing, sickness, diarrhoea) please do not bring them.
Please do not bring your dog if they are showing any signs of having fleas or other parasites.
Cancellations
Please note we do not offer refunds, however, appointments can be moved to another date with at least 24 hours’ notice.
Personal Responsibilities
Tilly’s Treat Cupboard are not responsible and will not accept any liability for any loss, damage, injury or death how so ever and by whom so ever caused excepting that caused by the negligence or wilful misconduct of Tilly’s Treat Cupboard or its employees, whether to property, dogs, or person(s) sustained whilst at Tilly’s Treat Cupboard and Tilly’s Enrichment Rooms.
Declaration
I/We agree to abide by these rules, terms and conditions, and accept that the use of these facilities are at my own risk and mine and my dogs behaviour and actions are my sole responsibility and no claim can be made against Tilly’s Treat Cupboard.
I/We accept that Tilly’s Treat Cupboard will not be liable for any losses, claims, actions, damages, costs, expenses, or other liability incurred by the client through hiring the use of Tilly’s Enrichment Rooms.
By booking an appointment with us, you agree and accept the rules and conditions of use of Tilly’s Enrichment Rooms.
