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SELECT THE 'DELIVER' OPTION AT CHECKOUT.

*Unfortunately, we cannot deliver to The Scottish Highlands and Islands

Our deliveries will be sent via DPD on next working day delivery.

Orders will be sent Monday to Friday via DPD.

Please allow 3 to 5 working days for delivery.

WE NO LONGER SHIP FROZEN (RAW) PRODUCE.

As we are a working shop there may be occasions where something you order has been purchased by a customer in store. On these occasions we will replace that product with another brand of the same protein or another protein that you have ordered. If it is not possible to give a replacement, a refund will be issued for the item.

All discrepancies must be reported within 24 hours of you receiving your delivery. Please email hello@tillystreatcupboard.co.uk in the first instance.

Refunds are only given on proof of faulty goods.

By ordering From Tilly’s Treat Cupboard, you are agreeing to these terms.

Shipping Rates

Standard delivery rate: £4.95 per order

Shipping rates are calculated at checkout.

Thank you for your order, we hope your pet loves all of their goodies.

SELECT THE 'DELIVER' OPTION AT CHECKOUT, THEN 'LOCAL DELIVERY' ON THE DELIVERY SECTION.

Local delivery is £2.50 per order.

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Local deliveries are made Monday - Thursday to the following locations:

Monday
Burringham, Gunness, Flixborough, Burton Upon Stather, Alkborough. Winterton, Appleby, Barton, Barrow, Goxhill, New Holland, Low Villages (Bonby, Saxby, Worlaby, Horkstow), Wootton, Ulceby, Bigby, Barnetby, Wrawby, Brigg.

Tuesday
Messingham, Scotter, Laughton, Blyton, Gainsborough, Corringham, Hemswell, Kirton.

Wednesday
Scunthorpe, Broughton, Brigg, Hibaldstow, Scawby.

Thursday
Brigg, Scunthorpe, Epworth, Belton, Ealand, Crowle.

Order by 10am for same day delivery, otherwise delivery will be made on the next available local delivery day.

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We do not deliver locally on Friday, Saturday or Sunday.

Raw (frozen) food will be left unless the weather is very hot (we will contact you if we need to reorganise delivery due to the weather).

You are welcome to leave a ice box or cool bag in which we can leave your frozen goods.
Regular customers often leave a labelled or named cool bag which we can take with us and deliver the next order in.

We offer no compensation for food that has thawed - if this is a concern, please feel free to collect the food from our store.

SELECT THE 'COLLECT FROM STORE' OPTION AT CHECKOUT.

Once your order is placed, it will usually be ready to collect in 2 hours.

You should receive a notification when your order is ready to collect.

Orders received before 3pm Monday to Saturday and 1pm on Sunday will be available for collection the same day.

Collection is from our store at 171 Moorwell Road, Scunthorpe, DN17 2SX during store opening hours. Please bring your order confirmation when collecting your order.